The importance of keeping an organisation’s systems running 24x7 cannot be underestimated, just ask any current TSB customer their thoughts on the matter and I’m sure you will get a emphatic response.  In this digital age customers now demand an uninterrupted service. Therefore, regardless of whether your organisation is fully automated and practices DevOps or you have a Production Support team who are tasked with resolving issues that arise in its workflow, automation tools are highly critical.